Concierge Response Time
- Thread starter TexasSkulls
- Start date
LOL... That's all I got. After 14 days of waiting, they respond, and boy did they respond well:
My request: "Finally, could you please "melt" my Fleet Pack game package in anticipation of me purchasing at least the Wing Commander package."
Their first response: "Can you confirm your date of birth registered to the account, and the registered email address? :) Once verified I can melt the package for you."
I confirmed both.
Their next response: "Due to the current volume of game support tickets we are not able to assist with unmelts for the time being. But we still want to make sure you get your ships!"
My request: "Finally, could you please "melt" my Fleet Pack game package in anticipation of me purchasing at least the Wing Commander package."
Their first response: "Can you confirm your date of birth registered to the account, and the registered email address? :) Once verified I can melt the package for you."
I confirmed both.
Their next response: "Due to the current volume of game support tickets we are not able to assist with unmelts for the time being. But we still want to make sure you get your ships!"
AntiSqueaker
Space Marshal
Do you need CS to melt a multi-ship package?
I don't have one so I wouldn't know....but if you do that sounds pretty dumb IMO.
I don't have one so I wouldn't know....but if you do that sounds pretty dumb IMO.
Yeah, that's all fine and good... But, I'm not and never was asking for something to be unmelted lol. I'm asking them to MELT my game package.
Game packages that cost $1,000 or more require a CS rep to melt them for you.
Why? I don't know. Do I care? Not really, except when it takes 14 days to even get them to respond and say they're going to do it for me, then come back and completely misread my request, mistake it for an unmelt request when it's the opposite, and then place a 14-day-old request on hold for even longer. It really seems like they don't want my $7,500-$12,500 (still debating between Wing Commander and The Completionist).
AntiSqueaker
Space Marshal
I'll put in a ticket for you for 12,500 dollars. ( ͡° ͜ʖ ͡°)
