So as a brief recap: I'm well over the $2,500 spent threshold (see RussianJ's quote below). My concierge request is now 13 days old, and I've still had zero (0) responses to it. It hasn't even been assigned to someone yet. Just says, "
This request is awaiting assignment to a support agent", and also "
Priority | Normal", which leads me to believe that there either isn't a >$2,500 tier, or it hasn't been applied to my account properly.
I'm literally just asking them to unmelt my Fleet Pack Game Package so that I can buy the Completionist Package. I'm literally begging them to hurry up and let me contribute another $12,300 to development, and I'm beginning to get fed up/losing interest in spending that amount of money with CIG. I need your advice. Should I:
- a) Make a new concierge request because perhaps this one is broken?
- b) Use the normal support request channels because perhaps my current concierge one is broken?
- c) Post on the RSI forums about this hoping to catch the eye of a staff member there that can address the issue?
- d) Chill the f*** out, it's "only" 13 days...?
- e) Melt everything, and buy 750 Aurora ES's?
I feel like I've been pretty patient over the last two weeks, but 13 days is beginning to frustrate me, especially when I read things like:
There are a few tiers to Concierge as well. The most notable being the 2500 level. At that point you will now have Alexis as your main CS (Used to be Chealsea)
Running about a 7-10 delay lag on Concierge and 2 weeks or so on normal CS right now.
With Alexis and Chealsea I am used to getting same day, with the fastest being 6 minutes later. It's scary fast.
and
not concierge but i just got my response to unmelt ships that i put in about 11 days ago. Maybe that will help ya judge the delay time a bit more!
DISCLAIMER: No, I'm not "bragging" about how much I've spent on (contributed to) this game. I work my ass off day-in and day-out to be able to do just that, but that's besides the point. I posted it because it's relevant to the conversation. No, I don't think I'm more special than anyone else, even those that say have only purchased a single, $20 ship. But what I do expect is that when something is freely offered/promised by CIG such as the concierge system, that it works as it should. In my view, it's broken because the priority tag is wrong assuming RussianJ is correct about the >$2,500 tier, and because someone else using the standard support system got their melt request pushed through in only 11 days. Here I am at 13 without a single word. Anyways, just don't want anyone getting the wrong idea about me such that I think I'm entitled or similar. Cheers.
