Regarding concierge support

GPcustoms

Admiral
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Sep 3, 2019
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Interesting opinions and thread.
CS is rather lacking but its understandable on the scope of people to complaints ratio. What I mean is there are more complaints and inquiries than people on staff.:wut:

My example that I can relate to is my own request to not fix but give me some options and insight regarding game access when the EAC was put on line.
It was not until two days ago that I received a response that neither answered or assisted me in any way.

And the icing on the cake is its been marked as solved even though I responded in a most respectful manner stating it had not and I could use some good advice on making my next modification for game play.:mad:
Great pleasant and polite response but nothing that told me anything about anything. More like word salad with some tasty pleasantries :glorious:
No doubt there is a mountain of inquiries they have to wade through and my inquiry has an obvious solution such as what this crew has shared with me.
They just need to work through the technical vs emotional issues and that takes some patience and time. :like:


So for me its better to have access to an Org such as our own where real time replies and options can be considered. The team here offered up a variety of options and with one more purchase I will be back in the pixel verse.:o7:
 

NaffNaffBobFace

Space Marshal
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Ploeperpengel

Admiral
Jun 17, 2018
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Sadis
Interesting opinions and thread.
CS is rather lacking but its understandable on the scope of people to complaints ratio. What I mean is there are more complaints and inquiries than people on staff.:wut:

My example that I can relate to is my own request to not fix but give me some options and insight regarding game access when the EAC was put on line.
It was not until two days ago that I received a response that neither answered or assisted me in any way.

And the icing on the cake is its been marked as solved even though I responded in a most respectful manner stating it had not and I could use some good advice on making my next modification for game play.:mad:
Great pleasant and polite response but nothing that told me anything about anything. More like word salad with some tasty pleasantries :glorious:
No doubt there is a mountain of inquiries they have to wade through and my inquiry has an obvious solution such as what this crew has shared with me.
They just need to work through the technical vs emotional issues and that takes some patience and time. :like:


So for me its better to have access to an Org such as our own where real time replies and options can be considered. The team here offered up a variety of options and with one more purchase I will be back in the pixel verse.:o7:
As I said my complaint wasn't about the ticket support.

The info you requested would be much better relayed in a public place (like i.e. a forum) as it's a question that only devs could answer and not poeple from user support.
The ticket poeple could just have mentioned that your case exceeded their capability to support you in this regard. That would have been a valid answer.

Unfortunatly spectrum isn't a great place for practical debate and exchange of relevant information. Maybe ticket support doesn't guide poeple there to ask their questions to devs because the spectrum experience could be seen as an offense in itself ... (for devs and players alike - enter at your own peril...)

It is said they still didn't update their posting and probably won't. They should have at least unpinned it a while ago:
 

NaffNaffBobFace

Space Marshal
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I have a mild degree of [CONCERN] I knew about this and no one else did...

Thinking about it has this even been comm'd out to those who qualify for it? There isn't anything on the Token information screen to explain it other that that you have 2 instead of one and I can't rember any emails etc I only picked it up because of the Spectrum Drama when they were promiced but then didn't turn up for a trillion years.
 

Ploeperpengel

Admiral
Jun 17, 2018
347
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Sadis
I have a mild degree of [CONCERN] I knew about this and no one else did...

Thinking about it has this even been comm'd out to those who qualify for it? There isn't anything on the Token information screen to explain it other that that you have 2 instead of one and I can't rember any emails etc I only picked it up because of the Spectrum Drama when they were promiced but then didn't turn up for a trillion years.
Yes that was a super secret project. They were quite careful not to spoiler too much ;)
 

Skyre

Commander
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Jan 5, 2022
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Skyre
Chairman's Club support is a coin flip. Could go either way. But they're majorly understaffed these days, so it's not a case of poor staff, and more a case of backlog and overwork.

There are some extremely entitled SOBs though, so gotta give em credit where it's due.

That being said, it would be nice if we got the other concierge bonus applied already... >.>
 
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