As somebody that has dealt with customers from being a grunt, to a manager of multiple restaurant locations simultaneously, to a night manager of a large hotel with its own bar & later all the way up to a government regulated vehicle station manager, I've dealt with a few entitled people. The above quotes are unfortunately rather realistic based on my experiences. To be honest, it wouldn't surprise me if those examples aren't rather timid compared to what the staff at CIG receive.
I have no doubt you are right about that but I'm not requesting they respond to every bullshit on the forum. Tickets they sure have to respond to. What I was trying to get at was community management being more present on the forum. Through poor choice of words it got mixed up with ticket supporters which I didn't want to attack. I know ticket support as well since I'm a Sysadmin.
If they have an extra $50,000 to pay for an employee, would you prefer they get a junior gamedev or another guy to read spectrum all day?
Those forum sections existed before. Moderated by volunteers. They closed them. Promised to reopen them soonTM. Hire staff for comunity management and since then did nothing and probably won't. That's a bad policy/communication. As the community grows so do the requirements for community management. It's the price for developement backed by the community. As an American backer you might not care but many French, Spanish, German or Russian backers don't understand English well enough to actually feel included in said community. The reason that spectrum is such a shitshow might also have to do with the english speaking community management being understaffed as well.
This is my experience with Concierge support to.. not once have they failed to solve any request I had... (within reason of cause... )
I completely agree with this also this is just for whales to talk to whales etc. why should we get an elevated decisions? we already get all the fun things they are giving us as concierge other than that we are still just another person in the player verse. They do not owe us anything else past what we are getting. I honestly do not spend 1 minute on the concierge forum as i know spectrum in general is full of people who just want to complain all day about i want this i want that. We will get what they produce all we can do is provide a little bit of feedback on what would be cool. do not expect answers on a forum.
Yeah I don't agree here. As I mentioned before the whole thing was about the Concierge Enhanced Program thread not the individual ticketservice. They continue to ignore that thread but started it. They actually might get Whales into investing even more by properly addressing those communication issues. I too think that, ultimately, concierges shouldn't receive that much more attention than any other user. It was kind of a strategic choice to address this first as the amount of invested money kind of is a ground for more justified entitlement. However, I think CIG needs to be better at comm regarding all of their users. Hiring more community supporters might actually pay in itself. Happy users are more likely to spend money on pledges than unhappy ones.
When you have as many whales who feel entitled to driving the direction of the game they will never be happy. Best way not to cause drama is don't stir the pot to much which to me looks like they are trying to do. you can never make everyone happy and the direction of the game is not our choice we are just here for the ride. If we like what we see we have a choice to continue funding if we don't we leave it is the nature of crowdfunding.
If you actually look at the mentioned thread the lack of reponse to it creates a great deal of annoyance and is the opposite of not stiring the pot. Demanding from CIG that they uphold their promise or declare when they will finally fullfil those two meager improvements (which are Concierge-Gamepackage, that isn't even including SQ42 plus a couple of extra buybacks) has absolutely nothing to do with entitlement or driving the direction of the game anywhere.
