Rabble! Rabble! Rabble!

GrumpyCat

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Friends, pilots... weird TEST people... I beseech you all to give me a moment of your attention! This is a serious topic that requires serious action!!!

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I have been an imperator subscriber for some 7-8 years because the original wording on the subscriber rewards said you got a unique decal for your ship each year you backed!

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Apparently that changed in 2017-2018!

2012:
https://robertsspaceindustries.com/comm-link/transmission/12851-Subscriber-Update-Enter-The-Vault
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2017:
https://web.archive.org/web/20170128132052/https://robertsspaceindustries.com/pledge/subscriptions
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NOW :(
1639940070165.png



We have been bamboozled!

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BUTUZ

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I mean - there's two things you can do - you can sub monthly and get some shit rewards, or you can take that montly sub value and put into buying ships. Thats the way I did it. Over the years I've got some nice ships!
 

Talonsbane

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You're right, this is Super Cereal, they took the decals as well as the 3 wishes questions answered by Chris Roberts per year. May your Rabble Rousing be fruitful & be used in the creation of many forms of alcohol for you my friend.
 
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GrumpyCat

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@Montoya

I mean in all seriousness though... thats $1780 of subscription gone lol... its nothing to sneeze at. I really did subscribe purely mainly for the decals (I do enjoy the old subscriber items, like the 3d projection of olistar).
 
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Montoya

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I mean in all seriousness though... thats $1780 of subscription gone lol..
Thats a lot of subscribing! :D

If the one and only thing you subscribed for was to get decals, and they removed it, then you should have ended the subscription at that point!

I was subscribed for some time in the beginning but canceled it because I did not care for flair items they were giving out. I do like the current batch of armor and weapons they are doing, so I started it up again.

With the death mechanics coming in, I think paying IRL money for some gun or armor will allow you to claim it back with insurance which saves the hassle of having to go to some location to re-buy.
 

GrumpyCat

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Yea see.. I just kinda didn't check anymore... I didn't expect them to remove something so simple lol.

I put in a concierge ticket, maybe they just straight up forgot about that previous perk when making the graphic
 

KuruptU4Fun

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Dec 10, 2021
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@Montoya

I mean in all seriousness though... thats $1780 of subscription gone lol... its nothing to sneeze at. I really did subscribe purely mainly for the decals (I do enjoy the old subscriber items, like the 3d projection of olistar).
Well, $1780 a year at McDonalds is going to leave you with some health problems, also nothing to sneeze at. lol
 
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NaffNaffBobFace

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Apparently they cant even tell you what your subscription gives you... I should ask ya'll on spectrum...

View attachment 22315
Having worked in Customer Services for a short time in an unrelated company in the past, in my limited experience when a customer service agent is specific like this it's because they know something you don't. For example I did see one or two of my veteran colleagues take a line like (but not exactly like) the below:

Agent: "Hey boss this customes account is doing some wappy stuff!"
Line Manager looks at issue: "Well, we've tried to recreate this issue but can't, there is nothing else we can do."
A: "Can't we send it to technical?"
LM: "Tech doesn't take issues if we can't recreate them and we can't, so there is nothing else we can do."
A: "Understood."

Agent to customer: "Hi, sorry for the delay, I and my line manager have looked at the issue and unfortunately have not been able to recreate it."
Customer: "But I can't use this!?"
A: "I know, unfortunately I am not able to help further without being able to recreate the problem... However do you have a Facebook or Twitter?"
C: "...yeah, both."
A: "I recommend you contact us on our public Twitter or Facebook wall."
C: "Wha-"
A: "I strongly recommend you contact us on our Twitter or Facebook."
C: "I... I understand."

30 minutes later.

Line Manager: "That account issue customer has raised a complaint on Twitter AND Facebook the procedure says this is going straight to Tech for investigation!!"

The above is fictional we were always able to send account issues on to where they needed to go and the company didn't have a Twitter or FB, but is based on a handful of observed events I saw in that job where the agent was able to set the customer on the right track to a resolution.

Now I'm not saying this is what's happening in this instance. Not saying that at all. Not in the slightest. But if there isn't a thread on this right now, imagine the shitstorm of long-time sub-backers realising an advertised feature of being a subscriber has quietly gone walkies... especially after the confidence hit losing your account bonded sub flair in game caused, subscriptions don't need more bad press especially from the longest committed to subs, do they... sounds like the kind of thing that would be put in front of the eyes of a subscription manager for an answer, maybe even an executive.

If there isn't one already, there is no need to start the thread off on Spectrum with Salt, Spectrum can provide that in droves. Just state the facts and add you were looking forward to that feature and are confused and disappointed it has gone away and would like info on what's going on with it.

Be prepared for one of the first forum user responses to be "Raise a support ticket".
 
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GrumpyCat

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If there isn't one already, there is no need to start the thread off on Spectrum with Salt, Spectrum can provide that in droves. Just state the facts and add you were looking forward to that feature and are confused and disappointed it has gone away and would like info on what's going on with it.

Be prepared for one of the first forum user responses to be "Raise a support ticket".

 

Talonsbane

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I upvoted comments from both @GrumpyCat & @NaffNaffBobFace . I'm not sure what that 1 person's deal is since he came across to me seeming like a troll of 1 sort or another.
 
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Sirus7264

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Yea see.. I just kinda didn't check anymore... I didn't expect them to remove something so simple lol.

I put in a concierge ticket, maybe they just straight up forgot about that previous perk when making the graphic
please let us know the response lol cause i want some decals to shoot.
 
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NaffNaffBobFace

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I see they pulled your screenies of the convo from the Spectrum thread. I hope that hasn't got you too much of a wrap on the knuckles, it feels like you may have been baited by that other user if posting that kind of thing is against the Terms.
 
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GrumpyCat

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I see they pulled your screenies of the convo from the Spectrum thread. I hope that hasn't got you too much of a wrap on the knuckles, it feels like you may have been baited by that other user if posting that kind of thing is against the Terms.
Got lucky, had it been Nightrider id've been banned for sure, dude has 0 chill
 

NaffNaffBobFace

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thats rough i mean how hard is it to make decals and put them on some location for each ship?
My personal theory is Support have been instructed not to make quoteabke comments on features which are not yet in game. No decals in game yet, no available info on decals at all.

That's probably the correct answer to the question of if there will be ship decals, but it doesn't answer the question as to if the Subscriber decals are still planned to be implemented.

The first question depends on dev and how that goes, if the engine can't support decals no there will never be decals, but the second question, which was the one which was asked, was if the sub reward is still on the cards, which isn't something anyone on spectrum can answer unless the Subscriber Rewards Implementation Manager is on Spectrum and feels chatty...?
 
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