Unreal Engine error while starting up game - LowLevelFatalError [File:Unknown] [Line: 330]

Doggen

Space Marshal
Dec 9, 2015
1,176
3,716
2,760
RSI Handle
Doggen
Bought DBZ Kakarot (dont judge me :p) and cant get the fucker to start, see below for Crashlog.
It starts up fine but crashes at the ' checking system data' part.
Thought Id try my luck here since support is silent.

System 3800x
32GB ram
1080GTX

All well within temp limits.

Things I have tried:
Reinstalled latest NVIDA driver
Excluded folder / turned off virusscanner (Webroot)
Every executable set as 'run as administrator'
Multiple :Verify Integrity Of Game Files”
Installed on multiple drives (C, D and E)
Unplugged all joysticks
Tried on multiple monitors and resolutions
Checked all other drivers (All latest versions)
Tried turning off boost for GPU (nvida control panel -> help -> debug mode
Underclocking my GPU
A combination of both
Deleted appdata/local/AT content

This is the error:
<?xml version="1.0" encoding="UTF-8"?>
<FGenericCrashContext>
<RuntimeProperties>
<CrashVersion>3</CrashVersion>
<CrashGUID>UE4CC-Windows-F59F48424F319F74C94C309AB402DD82_0000</CrashGUID>
<ProcessId>13444</ProcessId>
<IsInternalBuild>false</IsInternalBuild>
<IsPerforceBuild>false</IsPerforceBuild>
<IsSourceDistribution>false</IsSourceDistribution>
<IsEnsure>false</IsEnsure>
<IsAssert>true</IsAssert>
<CrashType>Assert</CrashType>
<SecondsSinceStart>18</SecondsSinceStart>
<GameName>UE4-AT</GameName>
<ExecutableName>AT-Win64-Shipping</ExecutableName>
<BuildConfiguration>Shipping</BuildConfiguration>
<GameSessionID></GameSessionID>
<Symbols>**UE4*Release-4.21-CL-0-Win64-Shipping</Symbols>
<PlatformName>WindowsNoEditor</PlatformName>
<PlatformNameIni>Windows</PlatformNameIni>
<EngineMode>Game</EngineMode>
<EngineModeEx>Unset</EngineModeEx>
<DeploymentName></DeploymentName>
<EngineVersion>4.21.2-0+++UE4+Release-4.21</EngineVersion>
<CommandLine>AT</CommandLine>
<LanguageLCID>1033</LanguageLCID>
<AppDefaultLocale>en-US</AppDefaultLocale>
<BuildVersion>++UE4+Release-4.21-CL-0</BuildVersion>
<IsUE4Release>true</IsUE4Release>
<UserName></UserName>
<BaseDir>D:/Program Files (x86)/Steam/steamapps/common/DRAGON BALL Z KAKAROT/AT/Binaries/Win64/</BaseDir>
<RootDir>D:/Program Files (x86)/Steam/steamapps/common/DRAGON BALL Z KAKAROT/</RootDir>
<MachineId>A02701B04E2E67E273C4A4B84A048E8F</MachineId>
<LoginId>a02701b04e2e67e273c4a4b84a048e8f</LoginId>
<EpicAccountId>d9661ed7dbec465cbed150236747e6c0</EpicAccountId>
<CallStack></CallStack>
<PCallStack>
AT-Win64-Shipping 0x00000000f3430000 + 158d6e7
AT-Win64-Shipping 0x00000000f3430000 + 1568bf6
AT-Win64-Shipping 0x00000000f3430000 + 1584464
AT-Win64-Shipping 0x00000000f3430000 + 1a3e128
AT-Win64-Shipping 0x00000000f3430000 + 70fc47
AT-Win64-Shipping 0x00000000f3430000 + 17e737f
AT-Win64-Shipping 0x00000000f3430000 + 17e1d3c
AT-Win64-Shipping 0x00000000f3430000 + 17e1f0c
AT-Win64-Shipping 0x00000000f3430000 + 17e2ab8
AT-Win64-Shipping 0x00000000f3430000 + 17e18e2
AT-Win64-Shipping 0x00000000f3430000 + 164a7ba
AT-Win64-Shipping 0x00000000f3430000 + 18788fc
AT-Win64-Shipping 0x00000000f3430000 + 186a198
AT-Win64-Shipping 0x00000000f3430000 + 1087a01
AT-Win64-Shipping 0x00000000f3430000 + 1a52af2
AT-Win64-Shipping 0x00000000f3430000 + 1a52b78
AT-Win64-Shipping 0x00000000f3430000 + 118cc47
AT-Win64-Shipping 0x00000000f3430000 + 1184457
KERNEL32 0x0000000079730000 + 17bd4
ntdll 0x00000000799e0000 + 6ced1
</PCallStack>
<SourceContext></SourceContext>
<UserDescription></UserDescription>
<UserActivityHint></UserActivityHint>
<ErrorMessage>LowLevelFatalError [File:Unknown] [Line: 330]
Direct3DDevice-&gt;CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D) failed
at D:\AT\PROJECT\branches\v102\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Texture.cpp:479
with error E_INVALIDARG,
Size=65536x2612x1 Format=(0x0000002C), NumMips=1, Flags=D3D11_BIND_DEPTH_STENCIL D3D11_BIND_SHADER_RESOURCE , Usage:0x0, CPUFlags:0x0, MiscFlags:0x0, SampleCount:0x1, SampleQuality:0x0, SubresPtr:0x0000000000000000, SubresPitch:0, SubresSlicePitch:0
</ErrorMessage>

<CrashDumpMode>0</CrashDumpMode>
<CrashReporterMessage></CrashReporterMessage>
<Misc.NumberOfCores>8</Misc.NumberOfCores>
<Misc.NumberOfCoresIncludingHyperthreads>16</Misc.NumberOfCoresIncludingHyperthreads>
<Misc.Is64bitOperatingSystem>1</Misc.Is64bitOperatingSystem>
<Misc.CPUVendor>AuthenticAMD</Misc.CPUVendor>
<Misc.CPUBrand>AMD Ryzen 7 3800X 8-Core Processor </Misc.CPUBrand>
<Misc.PrimaryGPUBrand>NVIDIA GeForce GTX 1080</Misc.PrimaryGPUBrand>
<Misc.OSVersionMajor>Windows 10</Misc.OSVersionMajor>
<Misc.OSVersionMinor></Misc.OSVersionMinor>
<GameStateName>ATGameState</GameStateName>
<MemoryStats.TotalPhysical>34275774464</MemoryStats.TotalPhysical>
<MemoryStats.TotalVirtual>140737488224256</MemoryStats.TotalVirtual>
<MemoryStats.PageSize>4096</MemoryStats.PageSize>
<MemoryStats.TotalPhysicalGB>32</MemoryStats.TotalPhysicalGB>
<MemoryStats.AvailablePhysical>28436561920</MemoryStats.AvailablePhysical>
<MemoryStats.AvailableVirtual>140729629245440</MemoryStats.AvailableVirtual>
<MemoryStats.UsedPhysical>1136926720</MemoryStats.UsedPhysical>
<MemoryStats.PeakUsedPhysical>1156370432</MemoryStats.PeakUsedPhysical>
<MemoryStats.UsedVirtual>2289725440</MemoryStats.UsedVirtual>
<MemoryStats.PeakUsedVirtual>2318745600</MemoryStats.PeakUsedVirtual>
<MemoryStats.bIsOOM>0</MemoryStats.bIsOOM>
<MemoryStats.OOMAllocationSize>0</MemoryStats.OOMAllocationSize>
<MemoryStats.OOMAllocationAlignment>0</MemoryStats.OOMAllocationAlignment>
</RuntimeProperties>
<PlatformProperties>
<PlatformIsRunningWindows>1</PlatformIsRunningWindows>
<PlatformCallbackResult>0</PlatformCallbackResult>
</PlatformProperties>
</FGenericCrashContext>

At this point I just want the thing to start to never play it.
Cheers!
 

Bambooza

Space Marshal
Donor
Sep 25, 2017
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MrBambooza
So the error
Code:
<ErrorMessage>LowLevelFatalError [File:Unknown] [Line: 330]
Direct3DDevice-&gt;CreateTexture2D(TextureDesc,SubResourceData,OutTexture2D) failed
at D:\AT\PROJECT\branches\v102\Engine\Source\Runtime\Windows\D3D11RHI\Private\D3D11Texture.cpp:479
with error E_INVALIDARG,
It is often caused by an incompatible graphics card / DirectX version.
A quick search shows upgrading the graphics driver seems to solve it for most.
 

Doggen

Space Marshal
Dec 9, 2015
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Doggen
Yeah first thing I did, reverted to a few earlier drivers too but ended up doing a clean install with the current drivers
 

Doggen

Space Marshal
Dec 9, 2015
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RSI Handle
Doggen
The game came out last week so I would presume they are using the latest version of Direct X.

The system requirements: DirectX: Version 11
DXDiag says: DirectX Version: DirectX 12

Can I revert to DirectX 11? I also checked if I had the latest version of DirectX and this was the case.
 

Deroth

Space Marshal
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Sep 28, 2017
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Deroth1
The game came out last week so I would presume they are using the latest version of Direct X.

The system requirements: DirectX: Version 11
DXDiag says: DirectX Version: DirectX 12

Can I revert to DirectX 11? I also checked if I had the latest version of DirectX and this was the case.
I found this, tried it yet?


TL/DR: There's a V-Sync issue with the game, try setting it to 'Adaptive Half Refresh' in Nvidia control panel and disabled for the in-game settings.
 
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Deroth

Space Marshal
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Sep 28, 2017
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Deroth1
Welp after using DDU to really uninstall my Nvidia drivers in safe mode and reinstalling them the game finally worked, huzzah!

edit: I hate it!
Damn, it has been ages since I had to use DDU to address driver issues, had to go into Safe Mode for it to fully purge?

Sucks that after all that you hate the game.
 
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Doggen

Space Marshal
Dec 9, 2015
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3,716
2,760
RSI Handle
Doggen
Haha its not that bad, I feel kinda stupid that it was a driver issue in the end like everyone told me. It was a fresh windows install on a new PC so I never thought that would be the case and I thought reinstalling the same driver would have been enough.
I did update my chipset drivers at one point so they think that was the culprit.
 
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