I think it depends on who you get - I asked today for them to help me out, and was effectively told to wait till November.Hmmmm, who knew. Thanks man. Just put in a tickets?
Then again, I explained my whole melt plan, and wanted some CCU help, so I wasn't just asking for visibility.
I remember reading somewhere that they became reluctant because so many people wanted the Explorer pack. It was creating a bunch of work/tickets.
I could be entirely off base though.