SC Account Lost/Hijacked :(

[Slysi]

Hey fellow testies its been a while ! :)

I was watching the Star Citizen live stream tonight and saw some new features in the game updates i thought id check out so i fired up the launcher and tried to sign in but got the following message:

Sign in failed: you many have entered the wrong credentials or the account does not exist, or has not been activated.

Hmm thats odd as I store my account details in Keepass so i know they are correct.

Lets try the RSI website, same issue cant sign in - same message.

Ok lets do the password recovery ... receive the email and it says theres no account associated with my email address - oh crap.

Check my yahoo email and sure enough recent activity shows a whole bunch of activity that wasn't me :(
Yahoo email password reset to very strong password.

Looks like my original account creation email and auth email have also been deleted.
Last email i have from RSI is "Chairman Returns" on the 23 Sept 2016

Luckily I do still have my original payment details as i did that through a separate email address.

Have sent an email detailing the above to [email protected]

Just wondering if you had any further advice.

 

[DansAFK]

Thats sucks man, I hope you get your account back! If you do , make sure you enable 2 factor authentication linked to a mobile device.

https://robertsspaceindustries.com/faq/two-step-authentication

 

[CosmicTrader]

Thats sucks man, I hope you get your account back! If you do , make sure you enable 2 factor authentication linked to a mobile device.

https://robertsspaceindustries.com/faq/two-step-authentication

What he said.

 

[Varku]

Luckily I do still have my original payment details as i did that through a separate email address.

Having the payment information atached to that account should help alot.
CIG should be able to quicly identify and restore your account based on them.

As you're already using a password manager, i would also suggest to use a password generator with it.
By doing so, you minimize the risk of guessing your password or using the same password across multiple platforms.

Also run a full Virus/malware scan on your System, it may be compromised

 

[Radegast74]

That's awful news! I hope you can get your account and ships back.

As well as doing a full virus/malware scan, I would also recommend leaving Yahoo. Their system has been hacked so many times, they just seem like a bad group to have email with.

 

[NKato]

Yahoo's email servers *were* compromised a little while ago.

 

[Sintha]

Id be very upset sorry to hear that happened. Hope it gets sorted soon.

 

[Slysi]

Yahoo's email servers *were* compromised a little while ago.

Yes I think that is what has happened ..... I saw it on the news but thought id moved all of my valuable accounts/information away from the address but SC was still associated with it :(

Thanks guys guess its just a case of waiting for a reply now.

 

[Drakewulf]

Gutted for you mate. Hope you get your stuff back soon!

 

[Varku]

About the waiting for reply thing, due to the CitizenCon they may take a decent amount longer to get back to you.
I think you can expect an Answer within 2 weeks

 

[NaffNaffBobFace]

Feel for you dude, keep us updated as to what goes down.

I hope they keep the fraudsters stolen account live after they have reinstated yours, provide you their handle and port you in to every instance they are in, complete with a complimentary pair of S5's on your ship.

 

[Snakey]

That sucks! Hope that your account has all your Aroura privileges restored!

 

[The Fox]

:(

 

[Havrek]

Ugh sorry to hear you have to go through this. Praying for you brother!

 

[Grimbli]

Same thing happened to my PSN account. Luckily I got it back with a phone call. I'm sure CIG will restore all your ships.

 

[makute]

No need to worry pal. CIG's very responsive to these cases.

 

[NKato]

OP, if you can PM me your ZenDesk number, I can try to get it expedited if it isn't already.

 

[Lythan]

Unfortunate to hear this. 2-step authentication is the way to go.

A more personal standpoint of mine is to move away from Yahoo Mail completely. I've stopped using it after the recent breach. Yahoo! as a company hasn't been doing so great for a while either.

Though moving away from an email you've used a lot is a pain, in this case I would advise it, along with a good scan for malware, spyware and such!

Or go for the extreme: A clean install of your OS and programs, transferring only minimal data to the clean slate.

In any case, I hope that is the last time you'll have to deal with this sort of thing!

 

[Slysi]

OP, if you can PM me your ZenDesk number, I can try to get it expedited if it isn't already.

PM sent with ticket number

Many Thanks ! :)

 

[Slysi]

Thanks so much for your support ! :)

I've had an initial reply asking me some security questions which I've just replied to.
Fingers and Toes are crossed !