I know it takes time for them to get to people, but hopefully they can get to you soon and iron things out. It sucks that it is stressful, but, I'm thinking it would also be stressful having to deal with a bunch of vultures like us, who want ships cheap, lol. I'm hoping with CIG you can get your money back and even save a ship or some CCU's and other account things (like
@Blind Owl ) so you can pop back into the game later, without having to start over from scratch.
Good luck, and keep us posted!